**This post originally appeared on dvmulligan.com on 4/25/15**
In The Sane Person's Guide to Self-Publishing
, I offered a few bits of advice about getting reviews, which can be summarized including the following: 1. It's okay to pay for reviews as long as the reviewer is honest, 2. Encourage friends to post reviews. When I offered that advice, I knew that Amazon had cracked down on bogus reviews, particularly paid reviews from people who had never even read the books they were reviewing, but I was not familiar with all the precise "rules" Amazon has established for reviews. In this post, further advice for interpreting and navigating those rules.
Earlier this week, a colleague who is considering self-publishing told me he had reviewed
The Sane Person's Guide and that he found it very helpful. I was happy that I had been able to help him and thrilled that he was posting a review, as reviews are key to discoverability.
It's been days and the review has not yet appeared on Amazon. When you post a review, Amazon states that it can take up to 48-hours to appear, but it's been longer than that. What gives?
My sometimes immature mind at first went to the sort of conspiracy theories that all teenagers thrive on: Maybe Amazon was delaying reviews to my book to punish it for saying things critical of Amazon and for not being part of Kindle Select. Of course I have the sense to overcome this paranoia if for no other reason than my book is such small potatoes that I can't imagine they've even noticed it exists.
In search of a more reasonable explanation, I turned to the Kindle Direct Publishing Community forums and searched for any recent posts on reviews. Someone else posted a similar situation in early April. I checked out the replies to his post and saw several people insisting that if Amazon can trace you personally to the reviewer, they'll take the review down or reject it. This struck me as even more paranoid that my own conspiracy theory.
I found another similar query about reviews, and more similar responses, and I started to get annoyed at the way internet forums are full of nonsense, so I went seeking Amazon's actual rules for reviews.
Here they are.
A few highlights:
- Be specific, be sincere, disclose if you got the product for free
- No reviews from those with a financial stake in the product
- No "Reviews written for any form of compensation other than a free copy of the product. This includes reviews that are a part of a paid publicity package" and no "[s]olicitations for helpful votes"
I agree that those who got the product for free should say so, and it makes sense that anyone with a financial stake doesn't get a say, but paid reviews or solicitations for helpful reviews--we need those. Without those, we indies would be floating down the river without a paddle.
Amazon offers a link to a FAQs page for more information on what's not allowed.
You can find it here. On this page they offer specific examples of things that are not allowed, including:
- "A customer posts a review in exchange for $5"
- "A family member of the product creator posts a five-star customer review to help boost sales"
- "An artist posts a positive review on a peer's album in exchange for receiving a positive review from them"
Well, friends, this means that all the advice I gave you about getting early reviews is technically against the rules of the jungle, and since late 2012,
as The New York Times reported, Amazon has been enforce its rules with a heavy and uneven hand.
To say that I was troubled to read these rules (Amazon calls them "guidelines") is an understatement. I am a rule follower. I have been one all my life. I follow the speed limit, I don't cut in line, and report every last penny on my taxes. But these rules, which are written with the important goal of ensuring that customer feedback is genuine and informative to prospective buyers, are so flawed, and stack the deck so thoroughly against indie authors that I simply cannot accept them. Here's why: